Director of Operations
Own company operations end to end while ensuring a smooth, high-quality client experience. Build systems, drive execution, and keep both internal teams and client delivery running cleanly as the company scales.
The Opportunity
We’re scaling fast. The business is making a huge impact and now we need a Director of Operations who can run execution ensuring:
• priorities move forward weekly
• projects finish on time
• systems are followed
• details don’t fall through the cracks
• leadership doesn’t have to chase tasks Not “help with ops.” Own ops.
What You Will Own
You will:
• run the operational execution rhythm of the company
• keep projects and priorities moving across teams
• track deadlines, owners, deliverables, and completion
• build and maintain SOPs and operational systems in Notion • reduce friction, bottlenecks, and operational chaos
• maintain clean reporting and dashboards leadership trusts
• implement simple automations where it improves speed and consistency
Responsibilities
Responsibilities
1) Execution + Project Management
• manage timelines, deliverables, and owners across departments
• ensure work actually gets completed (not just discussed) • follow up, unblock, and maintain accountability
• keep leadership informed without pulling them into details
2) Systems + SOPs
• document and maintain operational workflows in Notion
• create repeatable processes that reduce confusion and rework
• make execution simpler, cleaner, and more consistent over time
3) Reporting + Operational Clarity
• maintain dashboards and weekly reporting cadence
• surface risks early and drive fixes before they become emergencies
• ensure leadership has clarity on what’s on track / off track
4) Tech + Automation (Lightweight)
• identify manual workflows that should be simplified or automated
• support basic automations using tools like Zapier
• help reduce repetitive admin work across the organization KPIs (What Success Looks Like)
• 90%+ of projects delivered on-time
• fewer execution bottlenecks month-over-month
• reduced leadership involvement in day-to-day ops
• SOP adoption increases across the team
• reporting is accurate, consistent, and actionable
Tools We Use
AI, Notion, Slack, Zapier (and other modern tools to streamline execution)
Required experience & Skills
• 5+ years in operations leadership within a service-based or coaching company
• Proven ability to design, document, and scale SOPs across teams
• Experience managing client delivery, internal teams, and cross-functional workflows
• Strong execution bias with high standards for quality and follow-through
• Ability to lead calmly under pressure and bring order to complexity
Compensation
$90,000–$110,000 total compensation, including:
Base salary plus
Performance-based bonus tied to operational execution, delivery quality, and company health